Frequently Asked Questions
Everything you need to know about your Thomas Earnshaw timepiece.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn timepieces in their original packaging. Please ensure all protective films and tags are intact to qualify for a full refund.
Do Thomas Earnshaw watches come with a warranty?
Yes, every Thomas Earnshaw watch is covered by a 2-year international warranty that protects against manufacturing defects from the date of purchase.
How do I care for my automatic watch?
To maintain accuracy, we recommend wearing your automatic watch daily or using a watch winder. Avoid exposure to strong magnetic fields and ensure the crown is fully pushed in to maintain water resistance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.